faq
🐾 Product Questions
What kind of treats do you offer?
We offer a wide variety of single-ingredient and limited-ingredient treats, including freeze-dried training cubes, chews, and air-dried snacks for both dogs and cats.
Are your treats suitable for all breeds and sizes?
Yes! Our treats are crafted to be safe and delicious for pets of all ages, breeds, and sizes. Always supervise your pet when introducing a new treat.
Are your treats grain-free or hypoallergenic?
Absolutely. Our single-ingredient treats are free from grains, preservatives, and artificial additives — great for sensitive tummies.
Where are your treats made or packed?
Our treats are sourced from trusted suppliers and thoughtfully packed in Singapore with care and quality checks.
📦 Orders & Shipping
When will my order be shipped?
Orders are processed within 1-3 business days. You'll receive tracking info once it’s on the way.
How much is shipping?
Standard shipping is free for orders over $80. You’ll see all options and fees at checkout.
Do you ship internationally?
Yes we do! Do head on over to your country's page to check out for our international shipping.
💳 Payments & Discounts
What payment methods do you accept?
We accept Visa, Mastercard, AMEX, PayNow, and major digital wallets.
Do you take cash on delivery (COD)?
Unfortunately, we do not take COD at this moment.
🧊 Storage & Shelf Life
How should I store the treats?
Store in a cool, dry place. After opening, keep in an airtight container or refrigerate for maximum freshness.
What is the shelf life?
Unopened treats last up to 6-12 months. Once opened, we recommend consuming within 30 days for best taste and quality.
🐶 Bulk & Wholesale
Do you offer bulk or wholesale pricing?
Yes! Perfect for multi-pet households or pet business startups. Visit our Bulk & Wholesale page for details.
Can I customise bulk orders?
We’re happy to help with bulk mix-and-match, custom labels, or event favours. Contact us to chat more.
✉️ Returns & Contact
Can I return or exchange my order?
Due to the nature of pet food, returns are not accepted unless there’s a quality issue. If something's wrong, we’ll make it right.
How can I contact you?
Head to our Contact Us page or email us at floppity.co@gmail.com. We usually respond within 1 business day.
For more questions not listed here, do drop us an enquiry here :)